FAQ&RETURNS

Q: How can I clean and maintain my jewelry?
A: Our products usually come with care and cleaning instructions which can be found on the product detail page. Generally, jewelry should be kept away from harsh chemicals like cleaning agents and perfumes and cleaned and maintained regularly.

Q: How to choose the right ring size?
A: Choosing the right ring size is very important and you can start by knowing your finger size. You can use an online ring size guide or ask your seller for advice before purchasing.

Q: How to handle return and exchange?
A: The returns and exchange policy depends on the seller and should be discussed and agreed upon before purchasing.

Q: How to make payment?
A: Alibaba offers various online payment methods like credit cards, bank transfers, and offline payments.

Q: How to track orders?
A: Alibaba provides comprehensive order tracking and notifications including order confirmation, payment and delivery confirmation. Upon receiving the order, the seller confirms and provides the shipment time and estimated delivery date.

Q: How long does it take to receive the goods?
A: The delivery time depends on factors like shipping method and geographic location and can be subject to unforeseen delays. If any problem arises, Alibaba provides customer service support and return policy.

Q: How to contact the seller?
A: If there are any inquiries, you can contact the seller through the Alibaba platform or directly provide feedback to Alibaba’s customer service team.

Q: How to ensure the privacy and security of my information?
A: Alibaba ensures the privacy and security of customers’ personal information by regularly updating protection measures and anti-fraud policies. Moreover, the seller needs to follow the rules of the Alibaba platform to protect the privacy and security of the customers’ personal information.